Learn All About Our New App's Amazing Features

You can download the Vitalant app in the App store or from Google Play store. Be sure to download the newest version; v. 2527 for iOS and v. 2548 for Android.

   

• Android®: 7.0 Nougat or higher
• Apple® OS: 12.0 or higher

At this time, the Vitalant app is only available for U.S. residents in select states. Vitalant donors in Ohio, Pennsylvania, New York, New Jersey and West Virginia may continue to access their donor information and make appointments by visiting vitalant.org on a desktop or mobile device until the app becomes universally available.

Yes. You can use your donor login from the website.

If you have an existing Vitalant donor account, you can use your login for the Vitalant app as well. It is not necessary to create a new donor account for the Vitalant app, but you will be asked to verify your login.

You will be able to reset your password by taking the following steps:

• On the login screen, click “Forgot Password.”
• Type in the email address associated with your donor account.
• Click “Reset Password.”
• You will receive an email with a 6-digit code. Please use that code to verify your account within the app.
• After verifying the 6-digit code, you will be able to reset your password. Please follow all instructions on that screen.
• After clicking “Confirm,” you will be directed to the home page of the app, where you can schedule an appointment!

In order to use the app and all its functionality, an internet connection must be established. If you do not want to use your data plan, try connecting to a WiFi network instead.

If you enable GPS, the app will detect the nearest donor center locations to you, whether that is a blood drive or a physical location.

If you deleted or uninstalled the app, you can simply download the app again in the App Store or Google Play store and sign back in to the app.

On the “Login” screen, click the “Forgot password?” link to input the email address associated with your account. This will send a verification code via email and allow you to reset your password.

For app feedback or support, please visit the “Contact Us” section within the “Help” menu or call Customer Care at 877-258-4825.

See our Terms of Use policy. 

See our Privacy Policy for more information. 

Push notifications are for Vitalant donors who have an Apple® or Android mobile® device and the Vitalant app installed. Signing up for push notifications allows you to receive “push” versions of appointment reminders, blood-shipped notifications or marketing messages from Vitalant.

Download and update the latest version of the Vitalant app. Apple users need to launch the Vitalant app and select “Allow.” Android users automatically have push notifications enabled.

IOS notifications can appear as pop-up messages or banners, displayed in the notification center and “lock” screen. Android notifications appear as a banner and in the drop-down notification drawer.

Vitalant does not recommend enabling push notifications if you regularly share your device with other people.
 

Push notifications help you stay on top of your journey with Vitalant. If you have push notifications enabled on your device, and you have turned on push notifications in the Vitalant app, you can receive alerts related to your donation appointments and donation history. You don’t need to be signed into the app to receive push notifications.
 

• Appointment reminders – Get notified before your appointment.
• Fast Track – Get notified when you need to complete your Fast Track health history form.
• Eligibility – Get notified when you are eligible to donate again.
• General need – Get notified when there is a need for donations.
• Urgent need – Get notified when there is an urgent need and how you can help.

When clicking on a push notification about Fast Track, or by clicking the Fast Track button within the app, you will be taken out of the app to the Vitalant mobile site. One you complete your Fast Track, please take a screenshot of your QR code so that you can show it at your appointment.
 

You can easily make push notification preferences by taking the following steps within the Vitalant app on your mobile device:

• Tap “Settings” in the top-left corner.
• Tap “Notifications.”
• Select from the preferences which push notifications you would like to receive from the Vitalant app.
• You can also click “App Settings” within “Settings” and enable or disable Vitalant push notifications.

For optimal use of the Vitalant app, we encourage you to enable all push notification preferences. When you download the app, all push notifications will be turned on if you accept them.
 

There are two reasons why you may not get push notifications:

• For your security, push notifications are only sent to devices on which you are frequently using the Vitalant app. If you have not logged in recently to the Vitalant app, please do so to reactivate push notifications. 
• Push notifications may have been disabled inadvertently. For details on how push notifications could have been disabled, please refer to FAQ question below "How to turn off Push Notifications."

There are two ways to turn off push notifications for the Vitalant app.

• On your iOS or Android device:
  • Tap the “Settings” icon.
  • Scroll to find the Vitalant app.
  • Tap “Notifications.”
  • Turn off “Allow Notifications.” 
• Go into the Vitalant app on your iOS or Android device:
  • Tap “Settings” in the top-left corner.
  • Tap “Notifications.”
  • Select from the preferences which push notifications you would like to receive for the Vitalant app.

For optimal use of the Vitalant app, we encourage you to disable only the push notification preferences you do not wish to receive. When you download the app, all push notifications will be turned on if you accept them.
 

Biometrics are biological characteristics of an individual, such as face or fingerprint, which can be used to verify their identity. The Vitalant app uses fingerprint or face recognition for device authentication for you to be able to log in to your app safely and securely.

For iOS users, go to “Settings” and down to “Face ID & Passcode.” You may be asked to enter your current passcode on your device. You will then have to click “Set up Face ID” and will have to follow the steps to set up biometrics on your device.

For Android, go to “Settings” and down to “Biometrics and security.” You can choose to set up Face Recognition or Fingerprints on your Android device. Click on one and you will be asked to enter your current passcode on your device. Then, follow the steps on your device to set up biometrics. 
 

You can use Face ID/Touch ID with the Vitalant app after you have set up biometrics on your device. To get started, toggle “Use biometric authentication (Facial/Fingerprint recognition)” before signing on with your username and password.

On iOS, after you initially log in, you also have the option to turn on Face ID by selecting “Settings” in the top left corner and then “App Settings.” From there, you can toggle on “Face ID” or “Touch ID.”

On Android, all biometrics are done outside of the app.

For Face ID, if you have family members that look like you, we recommend using your username and password to sign on.

No. You do not have to turn on biometrics to be able to sign in to the Vitalant app.

You can turn off the “Use biometric authentication (Facial/Fingerprint recognition)” feature at any time. On iOS, after signing on to the Vitalant mobile app, select “Settings” in the top left corner and then “App Settings.” Next, toggle off “Face ID” or “Touch ID.” You can also choose to turn off the “Use biometric authentication (Facial/Fingerprint recognition)” feature right from the login screen.
 

No. We do not recommend using this sign-on feature if you share your device.
 

After you launch the Vitalant app, you’ll be prompted to “Use biometric authentication (Facial/Fingerprint recognition).” If you don’t get the prompt, you can trigger it by tapping the “toggle off” button and then back on, on the app sign-on page. On iOS, your face/fingerprint will be automatically recognized. On Android, you will have to tap confirm to continue after your face/fingerprint has been recognized.

Your device stores the information it needs to recognize your facial features and/or fingerprint. The Vitalant app uses your device’s functionality to recognize your facial features and/or fingerprint when you sign on.

Vitalant does not store your biometrics at any time.
 

Yes. You can sign on with your username and password at any time.
 

Any time that your username or password is changed, Face ID will be turned off and you will need to turn it on again after signing on with your new username and password. Note that if you change your username or password on the Vitalant website, you will also need to update your username and password when logging in to the app.