Learn All About Our New App's Amazing Features

You can download the Vitalant app in the App store or from Google Play store. Be sure to download the newest version; v. 2527 for iOS and v. 2548 for Android.

   

• Android®: 7.0 Nougat or higher
• Apple® OS: 12.0 or higher

At this time, the Vitalant app is only available for U.S. residents in select states. Vitalant donors in Ohio, Pennsylvania, New York, New Jersey and West Virginia may continue to access their donor information and make appointments by visiting vitalant.org on a desktop or mobile device until the app becomes universally available.

No. The Vitalant app gives donors the ability to do everything on the go –from scheduling your donation appointment to looking at your donation history and so much more. Any prior Vitalant blood donor app you may have on your phone is obsolete.

Yes. You can use your donor login from the website.

If you have an existing Vitalant donor account, you can use your login for the Vitalant app as well. It is not necessary to create a new donor account for the Vitalant app, but you will be asked to verify your login.

You will be able to reset your password by taking the following steps:

• On the login screen, click “Forgot Password.”
• Type in the email address associated with your donor account.
• Click “Reset Password.”
• You will receive an email with a 6-digit code. Please use that code to verify your account within the app.
• After verifying the 6-digit code, you will be able to reset your password. Please follow all instructions on that screen.
• After clicking “Confirm,” you will be directed to the home page of the app, where you can schedule an appointment!

In order to use the app and all its functionality, an internet connection must be established. If you do not want to use your data plan, try connecting to a WiFi network instead.

If you enable GPS, the app will detect the nearest donor center locations to you, whether that is a blood drive or a physical location.

If you deleted or uninstalled the app, you can simply download the app again in the App Store or Google Play store and sign back in to the app.

On the “Login” screen, click the “Forgot password?” link to input the email address associated with your account. This will send a verification code via email and allow you to reset your password.

For app feedback or support, please visit the “Contact Us” section within the “Help” menu or call Customer Care at 877-258-4825.

See our Terms of Use policy. 

See our Privacy Policy for more information. 

Push notifications are for Vitalant donors who have an Apple® or Android mobile® device and the Vitalant app installed. Signing up for push notifications allows you to receive “push” versions of appointment reminders, blood-shipped notifications or marketing messages from Vitalant.

Download and update the latest version of the Vitalant app. Apple users need to launch the Vitalant app and select “Allow.” Android users automatically have push notifications enabled.

IOS notifications can appear as pop-up messages or banners, displayed in the notification center and “lock” screen. Android notifications appear as a banner and in the drop-down notification drawer.

Vitalant does not recommend enabling push notifications if you regularly share your device with other people.
 

Push notifications help you stay on top of your journey with Vitalant. If you have push notifications enabled on your device, and you have turned on push notifications in the Vitalant app, you can receive alerts related to your donation appointments and donation history. You don’t need to be signed into the app to receive push notifications.
 

• Appointment reminders – Get notified before your appointment.
• Fast Track – Get notified when you need to complete your Fast Track health history form.
• Eligibility – Get notified when you are eligible to donate again.
• General need – Get notified when there is a need for donations.
• Urgent need – Get notified when there is an urgent need and how you can help.

When clicking on a push notification about Fast Track, or by clicking the Fast Track button within the app, you will be taken out of the app to the Vitalant mobile site. One you complete your Fast Track, please take a screenshot of your QR code so that you can show it at your appointment.
 

You can easily make push notification preferences by taking the following steps within the Vitalant app on your mobile device:

• Tap “Settings” in the top-left corner.
• Tap “Notifications.”
• Select from the preferences which push notifications you would like to receive from the Vitalant app.
• You can also click “App Settings” within “Settings” and enable or disable Vitalant push notifications.

For optimal use of the Vitalant app, we encourage you to enable all push notification preferences. When you download the app, all push notifications will be turned on if you accept them.
 

There are two reasons why you may not get push notifications:

• For your security, push notifications are only sent to devices on which you are frequently using the Vitalant app. If you have not logged in recently to the Vitalant app, please do so to reactivate push notifications. 
• Push notifications may have been disabled inadvertently. For details on how push notifications could have been disabled, please refer to FAQ question below "How to turn off Push Notifications."

There are two ways to turn off push notifications for the Vitalant app.

• On your iOS or Android device:
  • Tap the “Settings” icon.
  • Scroll to find the Vitalant app.
  • Tap “Notifications.”
  • Turn off “Allow Notifications.” 
• Go into the Vitalant app on your iOS or Android device:
  • Tap “Settings” in the top-left corner.
  • Tap “Notifications.”
  • Select from the preferences which push notifications you would like to receive for the Vitalant app.

For optimal use of the Vitalant app, we encourage you to disable only the push notification preferences you do not wish to receive. When you download the app, all push notifications will be turned on if you accept them.