I'm a Vitalant blood donor. I tried logging in using my email address I've always used and I cannot access my account.
If this is your first time visiting donors.vitalant.org, you'll need to create an account first. You may have recently received an email from firstname.lastname@example.org (if you've provided your email address to us previously) with an invitation to set up your account. If you did not receive this email and you've checked your junk email folder, be sure to add "email@example.com" to your approved senders list. Then, simply follow the steps at the top of this page to create your account. If you do not receive the email after following these steps, please contact firstname.lastname@example.org.
I received an email asking me to activate my account, but I get a message that my link has expired.
May I schedule an appointment without creating an online donor account?
You can search for an appointment without logging in first, but will be required to either log in or create a new account in order to confirm the appointment. If you create a new account, the appointment will be created and saved immediately, even if you don’t fully activate your account through the two-step activation process. We strongly encourage you to complete the account activation process when you schedule your appointment. Watch for an email from email@example.com with a link you’ll need to click to create and activate your new account. Once you click the link, you’ll be prompted to create/confirm a password.
I don't have an email address. Can I still create an account?
No. You must have a unique email address that is not used by another Vitalant donor to create an account.
I forgot my password. How do I reset it?
If you've already created an account, go to donors.vitalant.org and click "Log In" and then "Forgot password?" Enter your email address (one you've already provided to Vitalant) and you will receive an automated email from "firstname.lastname@example.org" that contains a link. Click the link in the email to confirm your account. You'll then receive a second email with a temporary password. You will be prompted to create and confirm a new password. If you did not receive this email and you've checked your junk email folder, be sure to add "email@example.com" to your approved senders list. Then, follow the steps above. If you do not receive the email after following these steps, please contact firstname.lastname@example.org.
I cannot access Fast Track after logging in to my donor account. The button is gray.
You can only complete the Fast Track Health History on the day of your donation appointment. The button will be clickable at that time.
I don't have an appointment. Can I still complete the Fast Track Health History on the day I donate?
Yes! Simply click the 'Fast Track Health History' link on the donors.vitalant.org page (no need to log in to your account) and complete the questionnaire.
What do I do with the Fast Track Ticket after I complete my health history questionnaire?
If you've completed the health history questionnaire after logging into your online donor account, click the "Fast Track Ticket" button on our site's home page. You will receive an email with your Fast Track Ticket attached to it. You have the option to print the ticket and bring it with you, or display the ticket on your mobile device so our staff can scan the ticket's bar code.
If you've completed the Fast Track Health History without logging in to your account, you have the option to save and print the ticket to bring with you, display the ticket on your mobile device or send it to an email address to access later.
Frequently Asked Questions – Fast Track Health History