For our donors and guests: Masks are required where mandated by local jurisdiction or blood drive site. Per CDC guidance, masks are otherwise not required for those fully vaccinated. If you’ve been vaccinated against COVID-19, you are eligible to donate blood, platelets or plasma. Read our COVID-19 FAQs.

Welcome, Donor!

We are Here to Help

Do you have a question or need information on a specific topic? To get help quickly, check out the answers to our Most Common Topics. Or, use the website search feature below.

 

We Updated Our Online Donor Account System

The online account system for donors in these states has been updated: Alabama; Arizona; Arkansas; the Bay Area and Central Coast areas of California; Idaho; Louisiana; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Mexico; North Dakota; South Dakota; Tennessee; Texas; Utah; Washington state; and Wyoming.

You will need to create a new account to access your previous donation and wellness information. Instructions for creating your account are provided.

COVID-19
Find out what your antibody test results mean, if you can donate after getting the vaccine, and the safety measures in place at our donation sites.

Online Donor Account
Instructions on how to create, merge and access your online donor account to see your donation history and wellness information, including antibody test results.

 

Appointment Related
Easily locate a donation center near you. Find answers to basic eligibility questions and quickly access a list of medications that defer you from donating.

Other FAQs
Answers to our most Frequently Asked Questions, including COVID-19 antibody testing, can be found here.


Don’t see your answer? Search our website:


If you can’t find what you’re looking for, contact us:

For Appointments
(877) 25 VITAL
Vitalant Customer Service is available:
Mon. – Fri. 6 AM – 9 PM PST
Sat. – Sun. 7 AM – 9 PM PST

Emergency Hotline
(800) 821-6277
If you donated today but are concerned for any reason that your blood may not be suitable for transfusion, please call ASAP.

Contact Vitalant via Email

To contact Vitalant directly, please select a topic from the dropdown menu and fill out and submit the form. To ensure the quickest response, select the form that matches your question or comment. Please note that due to the high volume of submissions, responses may take several days.

I would like to ...

Thank you for your interest in hosting a blood drive.
Please submit the form below, and you will be contacted by a Vitalant representative.

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Are you interested in establishing a replenishment blood drive at a Vitalant donor center?
Would you like information about how to host a virtual blood drive?


If you have a question or comment that does not fall under one of the other “Contact Us” categories, please submit it using the form below. Thank you.

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Interested in becoming part of our lifesaving team by volunteering? Please submit the form below, and our staff will contact you about local opportunities. Please note that volunteer opportunities vary by region.

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Please submit this form for questions about our donor recognition program or reward store. This includes enrolling in the program, earning points, redeeming points or questions about missing points.

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If you are a member of the media looking for information or want to schedule an interview, please submit the form below. A Vitalant communications representative will reach out to you shortly.

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If you have a question about eligibility, or changing or canceling a donation appointment, please submit it using the form below.

If you are having trouble accessing your online donor account, or have questions about wellness results or other information in your account, please submit the contact form below.

Would you like to tell us about your donation experience with Vitalant? Please submit your comments using the form below.

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If your online donor account has been changed to a new donor portal and you need help creating your new account, please use the form below to contact us. 

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Thank you for your interest in saving lives

We appreciate your support of Vitalant’s life-saving mission—we couldn’t do it without you. Our goal is to create a positive donor experience. Your questions and comments are important to us and we will respond to them as quickly as possible.

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