We are Here to Help

Do you have a question or need information on a specific topic? To get help quickly, check out the answers to our Most Common Topics. Or, use the website search feature below.

We Updated Our Illinois Online Donor Account System

The online account system for donors in Illinois has been updated. Illinois donors will need to create a new account to access previous donation and wellness information. View the instructions on creating your account now.

COVID-19
Find out what your antibody test results mean*, if you can donate after getting the vaccine, and the safety measures in place at our donation sites.

*Vitalant is no longer testing all donations for COVID-19 antibodies. View information on what past results mean by clicking here.

Online Donor Account
Instructions on how to create, merge and access your online donor account to see your donation history and wellness information.

Other FAQs
Answers to our most Frequently Asked Questions can be found here.

Don’t see your answer? Search our website:

If you can’t find what you’re looking for, contact us:

For Appointments
(877) 25 VITAL
Vitalant Customer Service is available:
Mon. – Fri. 6 AM – 9 PM PST
Sat. – Sun. 9 AM – 9 PM PST

Emergency Hotline
(800) 821-6277
If you donated today but are concerned for any reason that your blood may not be suitable for transfusion, please call ASAP.

Contact Vitalant via Email

To contact Vitalant directly, please select a topic from the dropdown menu and fill out and submit the form. To ensure the quickest response, select the form that matches your question or comment. Please note that due to the high volume of submissions, responses may take several days.

I would like to ...

Thank you for your interest in hosting a blood drive.
Please submit the form below, and you will be contacted by a Vitalant representative.

* notes a required field

Name*

Email*

Organization Name

Address

City

State

Zip Code*

Phone*

( ) -

How many people are in your organization/community?

How many of those are interested in donating blood?

Are you interested in establishing a replenishment blood drive at a Vitalant donor center?

Yes
No

Would you like information about how to host a virtual blood drive?

Yes
No

Comments

If you have a question or comment that does not fall under one of the other “Contact Us” categories, please submit it using the form below. Thank you.

* notes a required field

Name*

Email*

Phone*

( ) -

Donor ID

City*

State*

Zip*

Comments (4000 char. limit)*

Interested in becoming part of our lifesaving team by volunteering? Please submit the form below, and our staff will contact you about local opportunities. Please note that volunteer opportunities vary by region.

* notes a required field

Name*

Email*

Address

City

State

Zip Code*

Phone

( ) -

Hours

Area of Interest*

Comments*

Please submit this form for questions about our donor recognition program or reward store. This includes enrolling in the program, earning points, redeeming points or questions about missing points.

* notes a required field

Name*

Email*

Phone*

( ) -

Donor ID

City*

State*

Zip*

Comments*

If you are a member of the media looking for information or want to schedule an interview, please submit the form below. A Vitalant communications representative will reach out to you shortly.

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Name*

Email*

Media Outlet Name*

Media Outlet Website

Phone*

( ) -

City*

State*

Zip*

If you're under deadline, please include "response needed by" date/time

Comments

If you have a question about eligibility, or changing or canceling a donation appointment, please submit it using the form below.

If you are having trouble accessing your online donor account, or have questions about wellness results or other information in your account, please submit the contact form below.

Would you like to tell us about your donation experience with Vitalant? Please submit your comments using the form below.

* notes a required field

Name*

Email*

Phone*

( ) -

Donor ID

City*

State*

Zip*

Comments (4000 char. limit)*

If your online donor account has been changed to a new donor portal and you need help creating your new account, please use the form below to contact us.

* notes a required field

Name:*

Email:*

Phone:*

( ) -

Donor ID:

City:*

State:*

Zip:*

Comments (4000 char. limit):*

Thank you for your interest in saving lives

We appreciate your support of Vitalant’s life-saving mission—we couldn’t do it without you. Our goal is to create a positive donor experience. Your questions and comments are important to us and we will respond to them as quickly as possible.

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