Vitalant - Donor Portal FAQs

Create Account / Log In

Creating a new online donor account is easy! Please follow the steps below or watch our video to complete your one-time account set up.

There are two ways to create a new online donor account:

Download the Vitalant mobile app via the App Store or Google Play. Click the “Join Now” link at the bottom of the login screen and follow the prompts to create your account.
Follow the steps outlined below to create your account online.

Note: Be sure to use the same email address that you used with your previous donor account to ensure your new donor account can be successfully created. If you have never donated with Vitalant before, please include your email address during account creation because it serves as your username.

Visit donors.vitalant.org. Be sure to bookmark this site for future access.
Click "Create an account" in the top banner. Note: Even if you have donated with Vitalant previously, you need to create a new donor account on this new site (a one-time set up).
- If you are unsure which email address is in your donor record or haven't yet provided it to us, please call 877-258-4825. Your email address cannot be used by another Vitalant donor. Each donor must have their own, unique email address in their donor record to be able to create a new donor portal account.
Previous donors: click "Get Started" in the box with Donated at a Vitalant blood drive or donation center before?
First-time donors: click "Get Started" in the box with First time donating at a Vitalant blood drive or donation center?
Previous donors: Enter your date of birth and email address (one that you've already provided to Vitalant that's in your current donor record) and click "Link Account."

First-time donors: Complete all fields and click "Submit." Please use your legal name. Do not use nicknames, suffixes, punctuation marks or special characters. Hyphenated names are acceptable as long as they match your legal ID.
Once you click "Link Account" (or "Submit" for first-time Vitalant donors), you will see this message:
You'll automatically receive an email from givingblood@vitalant.org (Subject line: Activate your donor account). This email includes a link you'll need to click to activate your new account. If you don't get this email, check your junk/spam email folder. Be sure to add both getinvolved@vitalant.org and givingblood@vitalant.org to your email client’s “safe senders” list so you will get the email.
After you click the link in the "Activate account" email, you'll be prompted to set up a password. Enter and re-enter your password and click "Submit."
Quick tip: Passwords must be at least 8 characters in length and include upper and lowercase letters, and at least one number and special character. Passwords are case sensitive.
After you click "Submit," you'll see this message.
Exit this message and click "Log In" to use your newly created credentials to log in to your donor account.
You'll automatically receive another email from givingblood@vitalant.org, (subject line: Congrats! Your Account Was Successfully Activated).

Having Trouble?

If you are a previous donor and do not use the same email address to create your account that you provided to Vitalant when you donated, your account will NOT be linked to your donor record. As a result, you may not be able to view certain things in your online account, like donation eligibility, past donations, points earned (if you opted in to the Donor Recognition Program) and wellness information.

You can fix this by linking your newly-created account to your permanent account.

Once you are logged in, click “My Profile.”
Enter your donor ID number and click “Link Account.”
Quick tip: Do not use any number that begins with a P. This is not a donor ID number. If you do not know your donor ID number, call us at 877-258-4825.
You’ll receive an email from givingblood@vitalant.org (Subject line: Finish Linking Donor Account).
Quick tip: Be sure to click the link within the email to complete the process.

Still need help? We're just a phone call away: 877-258-4825. Or email dpsupport@vitalant.org.

If this is your first time visiting donors.vitalant.org, you'll need to create an account first. You may have recently received an email from givingblood@vitalant.org (if you've provided your email address to us previously) with an invitation to set up your account. If you did not receive this email and you've checked your junk email folder, be sure to add "givingblood@vitalant.org" to your approved senders list. Then, simply follow the steps at the top of this page to create your account. If you do not receive the email after following these steps, please contact dpsupport@vitalant.org .

Activation links are valid for 30 days. If the link in this email expired, you can simply create an account using the instructions at the top of this page. If you do not receive another activation email after following these steps, please contact dpsupport@vitalant.org.

You can search for an appointment without logging in first, but will be required to either log in or create a new account in order to confirm the appointment. If you create a new account, the appointment will be created and saved immediately, even if you don’t fully activate your account through the two-step activation process. We strongly encourage you to complete the account activation process when you schedule your appointment. Watch for an email from givingblood@vitalant.org with a link you’ll need to click to create and activate your new account. Once you click the link, you’ll be prompted to create/confirm a password.

No. You must have a unique email address that is not used by another Vitalant donor to create an account.

If you've already created an account, go to donors.vitalant.org and click "Log In" and then "Forgot password?" Enter your email address (one you've already provided to Vitalant) and you will receive an automated email from "givingblood@vitalant.org" that contains a link. Click the link in the email to confirm your account. You'll then receive a second email with a temporary password. You will be prompted to create and confirm a new password. If you did not receive this email and you've checked your junk email folder, be sure to add "givingblood@vitalant.org" to your approved senders list. Then, follow the steps above. If you do not receive the email after following these steps, please contact dpsupport@vitalant.org.

Fast Track Health History

You can only complete the Fast Track Health History on the day of your donation appointment. The button will be clickable at that time.

Yes! Simply click the 'Fast Track Health History' link on the donors.vitalant.org page (no need to log in to your account) and complete the questionnaire.

If you've completed the health history questionnaire after logging into your online donor account, click the "Fast Track Ticket" button on our site's home page. You will receive an email with your Fast Track Ticket attached to it. You have the option to print the ticket and bring it with you, or display the ticket on your mobile device so our staff can scan the ticket's bar code.

If you've completed the Fast Track Health History without logging in to your account, you have the option to save and print the ticket to bring with you, display the ticket on your mobile device or send it to an email address to access later.

Frequently Asked Questions – Fast Track Health History

General Information

Your online donor account can help you keep track of your life-transforming donations, view your eligibility dates by donation type, schedule/manage your appointments and view your wellness information. If you have opted in to the Donor Recognition Program, you'll also see the points you've earned for each donation and will be able to access our online store to redeem those points for special thank-you gifts.

Our system may not have matched your information correctly to your donor record. A new account was created as though you were a brand new donor. Simply log in to your account and choose 'My Profile.' Then enter your donor ID number (not the prospect number displayed in your profile) to link your account with your existing donor record. If the email address you used to create this account doesn't match the email address in your donor record, you'll need to enter the donor record email address to successfully link your account.

Need help? Please call us at 877-258-4825
or email dpsupport@vitalant.org and one of our staff will assist you.

No. While we appreciate your support of other blood centers' efforts to save lives, you'll see only the donations you've made with Vitalant.

You will receive your donor ID card approximately 5 weeks after you donate. If you still haven't received it after this time, please check that your address is correct in your account. If not, please update your address under 'My Profile' and then order your donor ID card by selecting 'Donor Card' in the top menu.

If you need a replacement ID card, you may order it after you log in to your donor account or you may ask one of our staff to order it for you. Please allow at least 5 weeks for your donor ID card to arrive in the mail.

Simply call us at 877-258-4825 and one of our staff will assist you.

Please allow at least 24 hours for us to update your donation history. If you do not see your donation information at that time, please call us at 877-258-4825.

Donor Recognition program.

Appointment Scheduler Questions

Create Account / Log In

Fast Track Health History

General Information